PRIMESHOPUSA.COM works hard to make sure our customers are completely satisfied. We are a small family run company so we want to make sure you are happy. If an order is not completely as expected, we will issue a full refund.
How to Start a Free Return
1) To start a return please send us a message via the Email Us form or email us at [email protected] Please be sure to include your order number, if possible. Please be sure that your return meets the Return Policy Requirements listed below.
2) Upon return authorization, you will receive a prepaid USPS label via email. Print label.
3) Package your item in its’ original box/bag and affix USPS label. Be sure to remove or cover up any old labels. Drop in mailbox and you’re done!
4) Please allow 5-7 days for return to be processed and payment refunded.
If your package arrived damaged, we will send you a replacement right away at no additional cost to you. If you need to report a damaged package, please send us a message via the Email Us form or email us at [email protected] . Please be sure to include your order number, if possible.
Return Policy Requirements
PRIMESHOPUSA.COM offers a generous 30-day return policy. Refunds will be issued back to the original credit card used to make the purchase. Products must be returned in same condition in which they were received.
*Open products, probiotics and other refrigerated items cannot be returned.
* Shipping costs are non-refundable for undeliverable packages due to address error, refused delivery or unclaimed delivery.